Q. What are your shipping rates?
A. Items less than 500grams = $10.00 Australia Wide
Items between 500grams and 3kg’s = $15.00 Australia Wide
Items between 3kg’s and 5kgs = $20.00 Australia wide.
Q. If a product is the wrong size or if i am not happy with it, am i able to exchange it or receive a refund?
A. We can offer an exchange but not a refund. If you return the item within 7 days of receiving in it’s exact condition along with a self addressed post satchel and a note stating the correct size, we will happily exchange your product.
Q. If i receive a damaged product, will this be product be exchanged?
A. Yes, if you can supply us with a photo of the damaged item when received, we will organise a replacement ASAP.
Q. If I purchase a digital download, how many times can I download the file?
A. Once purchased, you are limited to one download per payment.
Q. What are you shipping time frames?
A. We ship via regular post within 2-5 days of your order being confirmed.
Q. Do you ship outside of Australia.
A. At the moment we only offer shipping within Australia.